30-DAY RETURN & REFUND POLICY
We stand behind our gear. If you're not happy with your order, you've got 30 days from the day it arrives to return it.
DAMAGED, DEFECTIVE, OR NOT WORKING?
If your item shows up broken or stops working the way it should, don't stress — just send a quick photo or video to support@bulwerxsupply.com so we can see what's going on. We'll get you sorted out fast.
HOW TO START A RETURN
1. Email us at support@bulwerxsupply.com within 30 days of delivery. Include your order number and, if the item is damaged or defective, a photo or video.
2. We'll reply with return instructions and the return address.
3. Ship the item back to us.
SHIPPING
On orders under 16 oz, we cover the cost of shipping your order out to you — that's on us. Return shipping, however, is the customer's responsibility. You'll cover the cost of sending the item back to us.
CONDITION OF RETURNS
To be eligible for a refund, your item must be returned in its original box and packaging, in the same condition you received it. Items returned without the original packaging may not qualify for a full refund.
REFUNDS
Once we receive and inspect your return, we'll email you to confirm we got it. If it's approved, your refund goes back to your original payment method within 5–10 business days. Depending on your bank, it can take a few extra days to show up.
QUESTIONS?
Email us anytime at support@bulwerxsupply.com — a real person will help you out.
