Our Word Is
Our Warranty
You work hard for your money. So here is our deal, in plain words: If it breaks on our end, we send you a new one. Free.
No repair shops. No waiting weeks. No phone maze. If your Bulshift Pro Wearable Cooling Fan stops working the way it should — we ship you a brand new one. That is the whole deal.
The Fan Stops Working
The motor quits or gets weak. That's our problem, not yours. New unit.
The Battery Goes Bad
It won't hold a charge like it should. We send a new one.
A Clip Breaks Doing Its Job
You wore it right and the metal clip still failed? That's on us. New unit.
The Screen Or Buttons Quit
The display goes dark or a button stops working. Covered.
It Didn't Work Out Of The Box
Let us know ASAP. Upload a video to support@bulwerxsupply.com with your full name, and order confirmation #. We will get you taken care of immediately!
It Was Submerged In Water
The fan is tough, but it can't swim. It is best to keep away from a good amount of water and rain
It Was Dropped Or Run Over
It is built to be somewhat durable and cool you down. It's not built for being run over, or dropped from high places
It Was Opened Up Or Changed
If you take it apart or change the parts, we can not replace it.
You Just Don't Want It Anymore
No problem — that's what our 30-day money-back trial is for. Different deal, same easy process.
Tell us what happened
Call us toll free, or email us. Have your order number handy along with your full name. A customer service rep will be assigned to you.
Show us a quick photo or video
Just point your phone at the problem. Takes 60 seconds. This helps us ship your new unit faster.
We ship you a new one
Not fixed. Not used. Brand new. And you never pay shipping on a true defect. Ever.
Speak With A Representative
We're a small crew, and we answer our own phones. Monday to Friday, 8am–5pm Standard Pacific Time.
We Don't Hide Behind Fine Print
You bust your back all day. The last thing you need is a company that plays games when gear breaks. If we built it wrong, we make it right. Simple as that. That's how we'd want to be treated — so that's how we treat you.
The legal part: This warranty covers the original buyer for one year from the purchase date and cannot be transferred. It covers defects in materials and workmanship under normal use. We may ask for proof of purchase. This warranty gives you specific legal rights, and you may have other rights that vary by state. It does not cover incidental or consequential damages. Questions? Email support@bulwerxsupply.com or call Toll Free 1-800-824-0156 — a real person will explain anything you want to know.